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Help Center

What do you need help with? We're here to help — usually respond within minutes.

I Didn't Receive My Portrait

Can't find your download or email?

Check your SPAM / JUNK folder — this is where it usually ends up.

Search your inbox for "HeadshotUp" or "portrait".

Check the email address you used at checkout — is it spelled correctly?

Still can't find it? Contact us with your order number and we'll resend it immediately.

Track My Canvas Order

Where's my canvas print?

Check your email for a shipping confirmation with a tracking number.

Click the tracking link in the email to see delivery status.

Delivery: 1-3 days printing + 3-6 days shipping = 5-10 days total.

No tracking email? Check spam folder, then contact us.

I Don't Like My Portrait

Generate again or get a refund

Option 1: Click GENERATE again on your order page — unlimited regenerations!

Option 2: Try a different photo. Contact us and we'll create a new portrait FREE.

Option 3: 100% money-back guarantee. No questions asked.

Is This Website Legitimate?

Can I trust HeadshotUp?

⭐ 4.8 stars from 5,000+ verified customer reviews.

🔒 Secure checkout — your card details are encrypted, we never store them.

💳 Payments via PayPal, Apple Pay, Google Pay, and all major cards.

💰 Money-back guarantee if you're not completely happy.

How Does It Work?

New here? Start here!

Step 1: Upload any clear, front-facing photo.

Step 2: Choose a style — princess, superhero, mermaid, and more!

Step 3: Get your portrait instantly as a digital download or canvas print.

More Questions & Answers

Everything you need to know

Will the portrait look like my child?
Yes! The portrait preserves their unique features — facial shape, eye color and expression, hair color and style, and their beautiful smile. Each portrait is uniquely generated by AI, so it may look slightly different from the example images. That's what makes yours one-of-a-kind!
What's the best photo to upload?
For the best portrait, use a photo that is: clear and well-lit (no shadows on the face), front-facing (looking at the camera), recent (shows how they look now), and close-up of the face. Avoid blurry photos, sunglasses, heavy filters, or photos taken from far away.
Can I order portraits for multiple children?
Absolutely! Many families order for all their children. Create as many portraits as you like. Mix different styles — princesses, superheroes, dinosaurs. Each portrait is made individually. Matching portraits for siblings make wonderful gifts!
What format do I receive?
You'll receive a 4K ultra-high resolution image file. You can print up to 16×20 inches (40×50 cm). Delivery is instant — right after checkout. The file is also sent to your email. You get unlimited downloads, and the file is yours forever.
Can I print it myself?
Yes! Perfect for printing. You can print at home on your own printer, at local stores like Walgreens, CVS, Walmart (same-day!), or online at Shutterfly, Snapfish, etc. 4K resolution = perfect quality up to 16×20 inches.
What can I do with my portrait?
So many options! Print at home or local store, use as a phone wallpaper or computer background, add to photo books, print on cards, mugs, puzzles, blankets, or share on social media with family. The file is yours to use however you like.
What sizes does the canvas come in?
Available canvas sizes: 12×16" / 30×40cm (Medium), 16×20" / 40×50cm (Large - Best Seller), 18×24" / 45×60cm (XL), and 24×32" / 60×80cm (Royal). All canvases are museum-quality gallery wraps.
Does my canvas order include the digital file?
Yes! Every canvas order includes both the physical canvas delivered to you AND the digital file as an instant download. Share the digital version with family while waiting for the canvas!
Where do you ship from?
We ship locally from your country for faster delivery and no customs fees. USA ships from USA, UK ships from UK, Europe ships from Europe, Australia ships from Australia, Canada ships from Canada.
Is my payment secure?
Yes! Bank-level encryption. We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Your card details are encrypted — we never see or store them.
What happens to my photos?
Your photos are completely private and secure. They are encrypted during upload, used only to create your portrait, automatically deleted within 24 hours, and never shared or sold.
I'm not tech-savvy. Can you help me?
Absolutely! We help everyone every day. Click the Live Chat button, tell us what you need, and we'll walk you through step-by-step. We can even create it for you!

Still have questions?

We're here to help! Chat with a real person right now. We typically respond within minutes.

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